Your package is always shipped via tracked courier.
You will be provided by email with your tracking code (Track Number) at the time of shipment, which can be from Italy or outside Europe.
Shipping costs for Italy
Delivery costs for Italy (including islands) are FREE with tracked courier for orders over € 100.
For orders under € 100 the shipping costs are € 8.00 for Italy (including the major islands). For the smaller islands such as Venice, Elba, Capri, Aeolian Islands, Ponza etc. There is a supplement of € 10 to cover the increased shipping costs requested by the courier.
Shipping costs for Europe and Extra Europe
Delivery costs for EUROPE are € 15 with tracked courier.
Delivery costs for EXTRA EUROPEAN COUNTRIES are € 20 by tracked courier.
Delivery time
The delivery time of the goods is usually between 2-6 weeks for goods not immediately available in stock; it is 2-5 working days for the goods available for immediate delivery, available on this page.Furthermore, for each item, you can see the estimated delivery times in real time, just select size and color to view the delivery times:
In the product sheet of each item you will find the estimated delivery times. If the item is available for immediate delivery, you will find a link "View models ready for delivery" by clicking you can see the sizes / colors available immediately and selecting the ready-to-delivery combination will also update the delivery times for that combination.
PLEASE NOTE: delivery times may be delayed due to force majeure not dependent on Dream Shop, such as natural disasters, epidemics, carrier strikes, inspections and customs delays, etc. All orders, even if they suffer delivery delays, remain valid and cannot be canceled.
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NB: The products ready for delivery are set aside AT THE TIME OF PAYMENT of the order.
In case of payment by bank transfer, the delivery time will start from the date on which the credit will be confirmed on the account, in case of payment with postepay recharge the delivery time will start from the date on which the card will be recharged.
Deliveries with cash on delivery
For deliveries with cash on delivery, there is an additional cost of € 10. Please note that failure to collect a package with cash on delivery involves costs that are borne by the customer who has not collected the ordered goods. For more information on markings click here and consult the General Conditions of Sale.
Information in case of non-delivery due to absence or wrong address
In the event that no one is present at the time of delivery, the courier will leave notice of its passage and will make a second delivery attempt the next working day. If the courier does not find you two consecutive times, or the address
provided it is incorrect, the package will be stored at the courier office closest to your address.
Our customer service will contact you to define a new delivery or to collect the package at the courier's office.
The package remains in storage at the courier's office for 8 days, then automatically returns to the sender with the relative charge of non-delivery costs of € 35.
We therefore invite you to check your e-mail box to check if your order has been shipped and notify us if you cannot be found at home for delivery or for any other problem by writing to info@dream-shop.it or whatsapp +39 3533744357
Costs for non-delivery of the package (the package returns to the sender): shipping + storage + return shipping: € 35 or higher for multiple shipments or bulky packages
Rules for shipping to European and Extra European countries
Some countries may require customs duties or taxes on imported goods. These taxes are established when the goods enter the buyer's country. Customs duties are to be paid by the buyer. We therefore recommend that you inquire at the Customs of your country about the exact amount of these duties.