FAQ Dream Shop (frequently asked question)
1) HOW MUCH IS SHIPPING?
Shipping costs in Italy
Delivery costs for Italy (including islands) are FREE with courier tracked for orders over € 100.
For orders of less than € 100 the cost is € 8.
Shipping costs in Europe and outside Europe
Delivery costs for EUROPE are € 30 with tracked courier.
Delivery costs for EXTRA EUROPEAN COUNTRIES are € 40 by tracked courier.
Informations about shipping
2) HOW MUCH TIME FOR DELIVERY?
Delivery time
The delivery time of the goods is usually between 2-4 weeks for goods not immediately available in stock; it is instead 2-5 working days for the goods available for immediate delivery, available on this page. Delivery times may be longer for shipments in Europe and outside Europe
Moreover, for each item, you can see in real time the estimated delivery times, simply select size and color to view delivery times:
The delivery time may vary due to force majeure, customs delays, delay in delivery of suppliers or due to traffic conditions and traffic conditions in general or by the Authority's authority or on the basis of inventory. In case of payment by bank transfer, the delivery time will start from the date on which the crediting to the account will be confirmed.
3) I CAN NOT FIND THE SIZE CHART, HOW DO I HAVE TO ADJUST TO PURCHASE THE CORRECT SIZE?
The sizes indicated on our website refer to the Italian fit, XS = 38/40 S = 42 M = 44 L = 46 XL = 46/48
You can see the size chart of the individual items, within the product page.
It could happen that in some articles is not yet present, you can send an email to info@dream-shop.it requesting it.
In the event that nobody is present at the time of delivery, the courier will leave notice of its passage and will make a second delivery attempt the next working day.
If the courier does not find you two consecutive times, or the address provided is incorrect, the package will be stored at the courier location nearest to your address.
We will contact our customer service to define a new delivery (delivery cost € 8) or to collect the package at the courier's premises (without additional charges).
The package remains in storage for 8 days, then automatically returns to the sender with a corresponding charge of non-delivery costs of € 35.
So we invite you to check your e-mail to check if your order has been sent and notify us if you can not be found at home for delivery or for any other problem by writing to info@dream-shop.it.
Inventory costs + return of goods: € 8
Expenses for non-delivery of the package (the package returns to the sender): shipping + storage + return shipping: € 35 or higher for multiple items or bulky packages
Informations about shipping
5) WHAT SHOULD I DO TO RETURN OR CHANGE A PRODUCT?
You can return the goods within 14 days of receipt. The cost of shipping the goods to be changed is charged to the customer. For more information, see the page dedicated to returns.
6) IS IT POSSIBLE TO CHANGE THE PURCHASED GOODS?
Yes within 14 days from the date of receipt of goods.
More information on the changes.
7) WHAT ARE THE PAYMENT METHOD ACCEPTED?
You can find out how to pay by clicking here
8) IS IT POSSIBLE TO ORDER A PRODUCT NOT PRESENT IN THE ONLINE CATALOG?
Of course, if you have special requests for products that you can not find send a request to ordini@dream-shop.it, we will see how you can satisfy.
9) IS IT POSSIBLE TO ORDER AN "OUT OF STOCK" PRODUCT?
You can order it but we do not guarantee to be able to find 100%, in any case we will do our best to satisfy your request. Write an e-mail to: ordini@dream-shop.it We will send you an e-mail telling you when the product will be available again and, as soon as online, we will give you directions to complete the purchase.
10) CAN I FIND YOUR ITEMS IN THE STORES?
All items for sale online at www.dream-shop.it are imported and / or produced directly by us, it is possible that you can find them from other retailers.
11) ARE THE PRICES ON THE WEBSITE INCLUDED VAT?
Yes. All prices on the website include VAT.
14) CAN YOU 'CANCEL AN ORDER MADE?
NO if the order has already been paid, YES, if the order has not been paid but only before it has been sent, by sending an email promptly to ordini@dream-shop.it
15) WHAT SHOULD I DO IF I RECEIVE MORE PURCHASE NOTIFICATIONS?
If you receive more notifications of purchase, the reason could be that, when sending the order, you have clicked several times on the confirmation button. In any case, contact us immediately by email at help@dream-shop.it indicating name, surname, order date, order amount, payment chosen and how much more information can be useful to identify and block any double order.
16) WHAT IS THE RISK WITH CREDIT CARD?
The risks are practically nothing; the data relating to the credit card (number and expiry date) do not transit on our server but are sent directly encrypted to the Secure Server (SSL) via Paypal.
17) DO YOU SHIP ABROAD?
Yes, Dream Shop ships all over the world by express courier. Click here for information, prices and shipping rates.
19) HOW IS THE VAT RATE TREATED IN CASE OF ORDERS ABROAD?
With regard to shipments within the EEC, VAT (in the amount of 22%,) already included in the invoice is charged to the customer. Shipping outside the EEC is done without charge. It is advisable to check the customs duties of the country where you want to receive the goods as these can be added to the costs and are in any case borne by the customer.
21) WHAT TO DO RECEIVING THE ORDINATED GOODS?
When the courier makes the delivery you will have to check:
1) That the package is intact, not damaged or wet and in any case conforms to the standard characteristics of a package;
2) That the number of packages indicated on the transport documents corresponds to the number of packages actually delivered;
N.B .: Any disputes must be immediately raised to the courier; in the absence of these, the product is considered delivered correctly; all documents contained in the special pocket applied to the outside of the package must be kept.
3) If you like, you can leave a comment on facebook and a feedback on the page of the product you have purchased.
25) I PURCHASED WITH PAYMENT TO DELIVERY BUT I HAVE NOT RETIRED THE GOODS, WHAT HAPPENS?
In the event that the customer does not collect the goods purchased on delivery, he will be charged for shipping, storage, return shipping to the Dream Shop office of € 35 or more in the case of bulk packages or multiple items, in addition to expenses management of the practice of the debt collection agency (only in case of non-payment of expenses after prompting by Dream Shop). We remind you that at the time of purchase, the customer signs a sales contract with Dream Shop, which must be respected by both parties. In case of refusal of the ordered goods and lack of balance of expenses, we will activate the collection agency, which will proceed by legal means to the formal collection of the amount due. More information here.