F.A.Q

Frequently Asked Questions F.A.Q. – Dream Shop

Looking for quick answers before purchasing? You will find them here.

We have gathered the most common questions our customers ask us about sizes, shipping, returns, payments, and much more.
Read them below or message us on WhatsApp +39 353 3744357 for immediate assistance.

SIZES AND FIT

How can I choose the right size?
Dream Shop sizes follow the Italian fit.
In each product sheet, you will find a dedicated size chart: check the measurements before purchasing and, if you have doubts, message us on WhatsApp. We will help you find the perfect size based on your actual measurements.

Is the fit tight or comfortable?
It depends on the model. In the product description, you will always find information on fit and fabric, so you can choose with confidence.

What happens if the size indicated on the label is different from the one ordered?
Some items produced outside the EU have international sizes different from the Italian ones, but Dream Shop always sends the correct equivalent Italian size.

How does Dream Shop work for purchases, shipping, and returns?
Dream Shop is a women's fashion eCommerce that offers secure shopping, tracked shipping, protected payments, and easy returns within 14 days.
Each collection follows the viral trends of Instagram and TikTok for a stylish and current look. Check the dedicated pages for more information.

SHIPPING AND DELIVERY TIMES

How much does shipping cost?

  • In Italy: free for orders over €100; €8 for orders under.
  • In Europe: €15 with tracked courier.
  • Outside Europe: €20 with tracked courier.

What are the delivery times?
1–4 working days for items in stock and 1–3 weeks for items not immediately available.
You will always receive an email with the tracking number to follow the shipment.

What happens if I'm not home when the courier arrives?
The courier makes two delivery attempts and leaves a notice. If delivery fails, the package will be held for 8 days. Contact us via WhatsApp or email to schedule a new delivery.

RETURNS AND EXCHANGES

How long do I have to return an item?
You have 14 calendar days from delivery to request a return or exchange.

How can I make a return?
Download the return form, fill it out and send it via WhatsApp to +39 353 3744357.
We will explain all the steps in a simple way.

Are there items that cannot be returned?
Yes, for hygiene and legal reasons we do not accept returns on underwear, shoes, swimsuits, vintage or customized items, genuine leather articles, fur, or home linens. Please refer to the dedicated returns page for more information.

Are shipping costs refunded?
No, shipping and cash on delivery costs are non-refundable.

PAYMENT METHODS

What payment methods do you accept?

  • Credit and debit cards (via Nexi and Shopify Pay)
  • PostePay top-up
  • Advance bank transfer
  • PayPal
  • Cash on delivery (payment in cash upon delivery, +€10)
  • Klarna in 3 installments

RELIABILITY AND SECURITY

Who guarantees me that Dream Shop is not a scam?
Dream Shop is an Italian eCommerce active for over 12 years, managed by Omega Srl, with VAT number 11676860015 and legal headquarters in Turin. Its sole administrator, Venturi Silvia, founder of Dream Shop, is always present and active in managing orders, customer service, and social media. Being registered in the Chamber of Commerce in Turin gives you all the guarantees of applicability and protection under Italian law. 
We are transparently present online on all our official channels:

All transactions take place on secure and encrypted platforms, and you can contact us at any time via WhatsApp +39 353 3744357 or email.
Our story, constant presence on social media, and real customer reviews are the most authentic guarantee of the seriousness and reliability of Dream Shop.

Is it safe to pay online at Dream Shop?
Absolutely yes. All transactions are encrypted and protected by advanced security systems. Personal data is never shared with third parties.

PRODUCTS AND AVAILABILITY

Are the products original and new?
Yes, all Dream Shop items are new, original, and selected from the best international suppliers.

How can I know what material an item is made of?
Each product sheet indicates the materials and washing instructions, helping you maintain your items over time. If this information is not available due to a site issue, contact us on WhatsApp.

CUSTOMER SERVICE

How can I contact Dream Shop?
You can write to us:

  • On WhatsApp +39 353 3744357
  • By email at info@dream-shop.it or help@dream-shop.it
  • Or via Facebook Messenger

Can I modify or cancel an order?
No, for management and logistical reasons, orders cannot be canceled after confirmation as they are processed and shipped within just a few minutes/hours of your submission. We therefore invite you to carefully check sizes and details before purchasing.

How long does it take to respond?
We usually respond within a few hours on weekdays. Customer service is not active on Saturday and Sunday, but the site and orders are. Urgent requests via WhatsApp always take priority. However, we typically do not exceed 48 hours for a response. 

TRENDS AND NEW SERVICES

Can I purchase through Instagram or TikTok?
Yes! Dream Shop is active on both social media with direct links to the most viral products. We have the brand new TikTok shop platform and Instagram Shop directly connected to our site.

Do you have virtual fitting tools or online fitting?
Not at the moment, but our customer service will help you choose the most suitable size based on your measurements. We are working on it!

Are you attentive to sustainability?
Yes, of course, we select items made with quality materials and responsible production processes.

CORPORATE INFORMATION

Omega Srl
VAT / Tax Code: 11676860015 – REA TO-1232113
Legal headquarters: Corso Venezia 19/A, Turin (Italy)

Transparent shopping experience

Dream Shop is synonymous with reliability, elegance, and speed.
Every section of the site is designed to provide you with immediate answers, available customer service, and a serene, modern, and feminine online shopping experience.
Dream. Dare. Wear.

Chat with us
in real time